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Privacy policy
Última actualización: 15 de febrero de 2026
Privacy Policy
NUVIA Soft Care operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). NUVIA Soft Care uses technology provided by Shopify to offer the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized data or data that has been de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information — including inferences drawn from such information:
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Contact details, including your name, address, billing address, shipping address, phone number, and email address.
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Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
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Account information, including your username, password, security questions, preferences, and settings.
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Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
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Communications with us, including information you provide when contacting customer support or submitting inquiries or complaints.
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Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage information, including information about how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
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Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
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From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
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From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart or other activities on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials.
Communications with You
We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable laws, respond to lawful requests from law enforcement or government authorities, participate in legal proceedings, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
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With Shopify, service providers, and other third parties that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).
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With business and marketing partners to provide marketing services and show you advertisements. For example, Shopify supports personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of such uses.
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When you direct, request, or otherwise consent to the disclosure of certain information.
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With our affiliates or within our corporate group.
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In connection with a business transaction, such as a merger or insolvency proceeding, or to comply with legal obligations and protect rights.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be shared with Shopify and third parties located in other countries.
We use certain advanced Shopify features that incorporate data from interactions with our store, other merchants, and Shopify’s platform. In these cases, Shopify acts as a data controller for such processing and is responsible for responding to requests related to those uses. For more information, please review Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms not controlled by us. We are not responsible for the privacy or security practices of those sites. Information shared publicly or semi-publicly may be visible to others without limitation.
Children’s Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from children under applicable law. We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention
No security measure is perfect, and we cannot guarantee absolute security. Retention periods depend on factors such as account maintenance, legal obligations, dispute resolution, and enforcement of policies.
Your Rights and Choices
Depending on your location, you may have rights including:
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Access to your personal information
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Deletion
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Correction
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Data portability
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Objection to sale or sharing for targeted advertising
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Management of communication preferences